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Terms and Conditions

Mandala Terms and Conditions
1 Carriage hereunder is subject to the regulations of the Indonesia Air Transport Act (1939/100) and to the applicable conditions of carriage, tariffs, time tables (except the times of departure and arrival stated therein) and other regulations of the carrier, which form an inseparable part hereof and which are available for inspection at the carrier's booking offices.
2 This passenger's ticket is valid only for the person named hereon and is not transferable. The passenger agrees that the carrier reserves the right to check, if necessary, wether this ticket is utilized by the rightful person.
If anyone other than the person named on the ticket travels or endeavours to travel on this ticket, the carrier is entitled to refuse such transportation and the right of transportation on this ticket by the person entitled on the carriage will lapse.
3 The carrier reserves the right to substitute other carriers for the execution of the contract and to alter agreed stopping places.
4 The carrier is not liable for any damage whatsoever arising out of cancellation and/or delay in transportation, including delay in arrival of passengers and delay in delivery of baggage.
5 Checked baggage carried hereunder will only be delivered to the passenger on production of the baggage claim tag.
6 a The carrier is liable for the damage and loss on the passenger's baggage subject to the Indonesian Air Transport Act (1939/100) and the conditions of carriage of the carrier.
b A baggage is regarded received in good order and condition by the passenger unless the passenger claims otherwise upon receipt of his/her baggage.
c All claims are subject to proof of amount of loss.
The liability for lost or damaged baggage is limited to Rp. 20.000,- (Twenty thousand rupiahs) per kilogram.
d The Carrier assumes no liability for fragile/perishable articles and live animals if carried as baggage.
e The Carrier assumes no liability for money, jewellery, documents and valuable papers etc., kept in the baggage.
7 No agent, employee or representative of the carrier has authority to alter or waive either wholly or partly any provision of the applicable conditions of carriage, tariffs, time tables and other regulations of the carrier.